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Old 09-20-2006, 10:23 PM   #25 (permalink)
JohnnyComeLately
 
Join Date: Oct 2 2004
Location: San Diego
Age: 38
Posts: 905
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Re: problems with TanTRACK software

What you are describing sounds like a database mismatch error that usually happens after you upgrade to a newer version.

When was the last time you updated and to what version? I briefly had that problem about 4 upgrades ago, but I kept on top of the upgrades and it fixed itself on the next version..

Also, having been a network admin for a couple hundred servers that generated millions of revenue a day (billing servers for Sprint PCS), I can't stress the importance of backing up your data BEFORE you upgrade. Always upgrade to a new location. I use a folder with the vesion of software for teh folder name. This way, if I upgrade and the system screws up....I wipe the whole install and then restore from the last version that worked. This is especially helpful if you're having to upgrade several versions at one time (because if you're a certain point behind, you sometimes can't just jump all the way to teh most current).

Hope this helped.
John
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