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I am trying to set up my commissions for lotions sales in Helios. I have talked with tech support 3 times now so I thought I would see if anyone here has some real world experience.

I have each employee set up with a commission range under their emp data.
% 5, Range 1 - 50.00. %10, Range 2 - 100.00. %15, Range 3 - 300.00.

Then under each sales code I have checked to use "employee data" for the commission verses a fee or rate.

When i pull a commission report for example of 94.34 I am getting a commission of only 2.21.

Tech support said it was set up correctly, and doesn't know what is up.

The 1st 50.00 should pay 2.50, then the 44.34 should pay 4.34 for a total of 6.84 according to tech support.

Now what I really want is to have it work like this: if they sell 50.00 they get 5% but if they sell more then 50.00 they get 10% on the entire amount not just the amount above 50.00. Then if they get above 300.00 they get 15%.

....ok Tech support just called back and told me a couple additional things. 1. I have to reset and input the % again for each employee after each payroll (pain in the but). 2. that if I set my range 3 at 300.00 then it stops paying at 300.00. So now what to do?

Well if anyone has experience with this please let me know how it works or not for you and if you have any fixes. I of course can do it manually but then I don't have a correct copy electronically for later review/comparison. Andy.....?