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tanmgr · 03-28-2006, 07:00 PM

The thing I hate the most is having customers in line or asking questions about packages/lotions and the phone ringing only to hear the person ask "what are your prices or do you have any specials?"

So, my question is - how do you handle price shopping and these people only wanting prices or specials over the phone.

I feel like the customers in the salon should get my undivided attention because they have shown the effort coming in, so often I'll put the person on hold and politely let them know that I have several customers and if they would like to hold I could go over some things with them.

I also don't like giving out prices, etc because we offer different levels/packages I like to show them the beds then talk about prices....

do you all give out all your info over the phone and if not how do you go about saying it so that you don't get this snotty ... "well i'll just call somewhere else"

03-28-2006, 07:00 PM	#1 (permalink)
tanmgr Join Date: Oct 23 2003 Age: 29 Posts: 102 Rep Power: 6	Prices over the phone??? The thing I hate the most is having customers in line or asking questions about packages/lotions and the phone ringing only to hear the person ask "what are your prices or do you have any specials?" So, my question is - how do you handle price shopping and these people only wanting prices or specials over the phone. I feel like the customers in the salon should get my undivided attention because they have shown the effort coming in, so often I'll put the person on hold and politely let them know that I have several customers and if they would like to hold I could go over some things with them. I also don't like giving out prices, etc because we offer different levels/packages I like to show them the beds then talk about prices.... do you all give out all your info over the phone and if not how do you go about saying it so that you don't get this snotty ... "well i'll just call somewhere else"