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Re: Employee having problem selling lotions
Is she on commission? Maybe set a goal for her that she has to sell atleast "1" bottle per shift above "X" price to get commission for that shift... Ask her what are the biggest objections she is hearing and do a role play with her on what she could say to overcome that objection. If its simply price as the objection, the customer needs to understand the value the higher priced lotion will provide them. Just some ideas...good luck and let us know what you tried and how she is doing!!! :)
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Shels Land
 Land of the Free, Because of the Brave
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