Employee having problem selling lotions
OK...my employee doesn't have much sales experience, but is really great with people, hardworking, and willing to learn anything. I finally got her to understand the importance of recommending and selling lotions, but I have noticed that she always sells the least expensive lotions. It never fails. She has never sold a bottle of our higher end lotions. When I asked her about this she said that she mentions the other lotions, but the people always decide on the lesser expensive ones. She really needs some training on overcoming objections and selling the benefits of the more expensive brands. Instead, she really focuses on the "cost factor". What can I do????
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