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Tan2000 · 01-24-2006, 02:32 PM

Wanted to see if anyone had Bellsouth DSL and Router and was using Helios' backoffice. I have spent a ton of time on the phones trying to get mine to work and Helios blames the router while Bellsouth blames Helios. It constantly goes back and forth. I have a credit card machine that is pinholed and I also have tried Windows XP Remote Desktop connection and they work fine so I find it hard to believe that the router won't let someone access my computer at the salon. I have tried to forward ports, and we even have changed the settings in the router so that the requested port (port 80) could be open so that backoffice could work. To no avail.. I am so so so frustrated with this. It seems all Helios tells me is that if I can get through via local host, then backoffice works and they are pretty much done helping me. Bellsouth constantly tells me port 80 is open and forwarded and seems to be working fine. Can anyone help??????????????????????

01-24-2006, 02:32 PM	#1 (permalink)
Tan2000 Join Date: Jan 17 2004 Location: Nashville, TN Posts: 13 Rep Power: 0	Helios Backoffice Wanted to see if anyone had Bellsouth DSL and Router and was using Helios' backoffice. I have spent a ton of time on the phones trying to get mine to work and Helios blames the router while Bellsouth blames Helios. It constantly goes back and forth. I have a credit card machine that is pinholed and I also have tried Windows XP Remote Desktop connection and they work fine so I find it hard to believe that the router won't let someone access my computer at the salon. I have tried to forward ports, and we even have changed the settings in the router so that the requested port (port 80) could be open so that backoffice could work. To no avail.. I am so so so frustrated with this. It seems all Helios tells me is that if I can get through via local host, then backoffice works and they are pretty much done helping me. Bellsouth constantly tells me port 80 is open and forwarded and seems to be working fine. Can anyone help??????????????????????