We have a Velocity 918 and people love it here. We haven't had any problems with people getting in our out of it either. Maybe the employees at these salons don't do their jobs and show people how to use the beds when they're new to it.
People always want what they don't have or can't get. If their tanning place had a Matrix they would say that it was crap, and the place down the road has a sunboard....just because tanning salon a doesn't have the sunboard the tanner, or employee automatically wants that unit.
If you look at my pics, I have posted one of the Velocity my salon.