tanTALK - View Single Post - NICHESOFT

Nichesoft · 10-26-2005, 01:56 PM

Hopefully I can address some of the issues mentioned here.

I'll start with the off topic one. TanTrack does not "re-activate" itself What you were experiencing there was a common problem in Windows XP called the Windows Installer Bug. This occurs when your installer database (hosted by Windows) gets corrupted. It then prompts you to insert the CD for whatever program it randomly decides to ask for - in your case it just happened to be TanTrack. Microsoft has issued a utility called the Installer Clean-Up Utility that will let you address this issue as it mostly seems to affect Microsoft Office.

Now on to the support issue. We do provide 30 days of FREE technical support when you purchase your software. We are there to help you get up and running and answer any questions you may have. We find that this is when we get the most calls as new users are just learning the program. After that 30 days, we offer (like all software companies) an extended support agreement. In our case this includes all new software releases during your agreement as a bonus.

With regards to PC Charge, TanTrack uses components provided by PC Charge. These components have some basic requirements. First, PC Charge has to be configured so that it can process cards on its own first. Once this has been tested and known to be working, the next step is to set up TanTrack to communicate with PC Charge.

To set up TanTrack with PC Charge, you go to Tools/Options/CC Processing on the top menu. In that area you must specify PC Charge (if using TanTrack 2.5.9) as your processor. Then in the MID box, you must type the number **EXACTLY** as it appears in PC Charge. You must also set your processor code (ie NDC, GSAR, etc) so that it also matches PC Charge. If either of those two items do not match what you have in PC Charge, any processing done through TanTrack will be rejected with the message "Invalid Merchant ID". If that is the message you see, then your TanTrack settings do not match your PC Charge settings.

Once your settings match, all processing will work perfectly. If you have questions about those two settings, call the technical support department at 877-488-2901 x3.

Thank you,
Nichesoft Support

10-26-2005, 01:56 PM	#17 (permalink)
Nichesoft Join Date: Oct 7 2004 Location: Dallas,Tx Posts: 104 Rep Power: 5	Hopefully I can address some of the issues mentioned here. I'll start with the off topic one. TanTrack does not "re-activate" itself What you were experiencing there was a common problem in Windows XP called the Windows Installer Bug. This occurs when your installer database (hosted by Windows) gets corrupted. It then prompts you to insert the CD for whatever program it randomly decides to ask for - in your case it just happened to be TanTrack. Microsoft has issued a utility called the Installer Clean-Up Utility that will let you address this issue as it mostly seems to affect Microsoft Office. Now on to the support issue. We do provide 30 days of FREE technical support when you purchase your software. We are there to help you get up and running and answer any questions you may have. We find that this is when we get the most calls as new users are just learning the program. After that 30 days, we offer (like all software companies) an extended support agreement. In our case this includes all new software releases during your agreement as a bonus. With regards to PC Charge, TanTrack uses components provided by PC Charge. These components have some basic requirements. First, PC Charge has to be configured so that it can process cards on its own first. Once this has been tested and known to be working, the next step is to set up TanTrack to communicate with PC Charge. To set up TanTrack with PC Charge, you go to Tools/Options/CC Processing on the top menu. In that area you must specify PC Charge (if using TanTrack 2.5.9) as your processor. Then in the MID box, you must type the number EXACTLY as it appears in PC Charge. You must also set your processor code (ie NDC, GSAR, etc) so that it also matches PC Charge. If either of those two items do not match what you have in PC Charge, any processing done through TanTrack will be rejected with the message "Invalid Merchant ID". If that is the message you see, then your TanTrack settings do not match your PC Charge settings. Once your settings match, all processing will work perfectly. If you have questions about those two settings, call the technical support department at 877-488-2901 x3. Thank you, Nichesoft Support