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I've been using TanTrack for over a year now and the support has been excellent and necessary due to the fact that the laws in each state are different. You do not have to purchase hardware from Nichesoft, but they can better support issues if you do.
They are in the process of getting set-up so more than one type of CC processor will be allowed and EXS always likes to point the finger at the software where in fact I've had more problems with there phone zone and lack of customer serve than anything else.
The set-up is not difficult and you sound very frustrated. I can state for the record that the customer service is well worth the money spent and the up-grades to the system have only served to make the software more servicable to tanning salon needs and functions. I am not a "seasoned computer programmer" and I had not problems getting the products to run properly and when I did run into a compatability issue, the support staff at Nichesoft worked aggressivly to correct any problems.
I do agree however, that a written manual would be beneficial. The online version leaves a lot to be desired, especially if you are not computer litterate.
Just a note for future Tan Track buyers. If I had the chance I would have gone with a different program all together, especially one that offers FREE technical Support.
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