tanTALK - View Single Post - NICHESOFT

TESA049 · 10-16-2005, 03:35 PM

For all those looking into the Tan Track program I ordered from Nichesoft Tantrack, card reader, cash drawer, receipt printer.
I was able to get the receipt printer and cash drawer working but the card reader is not processing correctly either is my credit cards. I have to go PC Charge in order to get my credit cards processed. I contacted EXS company I use to process credit cards and they were very helpful but unfortunately the problem lies within Tan Track.

I am here to warn you that setup is very difficult. My brother a seasoned computer programmer had difficulty getting all products to run accurately. I ordered the products in June and had my grand opening Oct 1st. Well, the tech support is only 1 month then you have to pay for it. $250.00 for 1 year. Most companies I know of offer free tech support service NOT NICHESOFT! Leads me to believe they know there is problems and make money off tech support issues! Also, note that the manual is part of Tan Track, there is no printed guide. The guide through program is very difficult to use.

Just a note for future Tan Track buyers. If I had the chance I would have gone with a different program all together, especially one that offers FREE technical Support.

10-16-2005, 03:35 PM	#1 (permalink)
TESA049 Join Date: Jun 9 2005 Location: MONTICELLO, NY. Posts: 7 Rep Power: 0	For all those looking into the Tan Track program I ordered from Nichesoft Tantrack, card reader, cash drawer, receipt printer. I was able to get the receipt printer and cash drawer working but the card reader is not processing correctly either is my credit cards. I have to go PC Charge in order to get my credit cards processed. I contacted EXS company I use to process credit cards and they were very helpful but unfortunately the problem lies within Tan Track. I am here to warn you that setup is very difficult. My brother a seasoned computer programmer had difficulty getting all products to run accurately. I ordered the products in June and had my grand opening Oct 1st. Well, the tech support is only 1 month then you have to pay for it. $250.00 for 1 year. Most companies I know of offer free tech support service NOT NICHESOFT! Leads me to believe they know there is problems and make money off tech support issues! Also, note that the manual is part of Tan Track, there is no printed guide. The guide through program is very difficult to use. Just a note for future Tan Track buyers. If I had the chance I would have gone with a different program all together, especially one that offers FREE technical Support.