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Old 06-04-2005, 04:56 PM   #1 (permalink)
DWhite6872
Waiting Confirmation
 
Join Date: Apr 22 2004
Posts: 3,646
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Start great customer service with your emplooyees!

Find great employees, train them well, and give them an incentive to go the extra mile for your salon and the customers!

Ask how are you doing? When I go through our stores I always pick out a couple of customers and ask how we are doing?

Send in a secret shopper. Give a bonus for any employee who gets a 90% or above. This will keep them on their toes and hopefully get them to treat every customer like it could be the "secret shopper"

Keep your staff informed, if you are running a special tell them about it...

Give your employees some authority to solve problems. Nothing is worse then having an upset customer and you tell them you can't help them. If you do not have the power, make sure you let them know you will take their challenge the whole way though until it is resoloved.

Be efficent and value your customers time..if you are waiting on someone, do not answer the phone and then continue to help the person on the phone. Answer the phone put them on hold and give your customer your undivided attention. Respect their time.

Always undercommit and Over deliver

Stand up smile and say their name!
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