I plan to open my salon in Jan/Feb 2006. I live in a small town with just under 10,000 people inside the city limits and around 25,000+ in the county surrounding.
There is only 1 tanning salon in town currently, with 14 units. (there are a couple hair salons with 2 beds and one gym with 3 beds)
When I called this salon the other day, I asked, "How big are your beds? I mean, how wide are they?"
The girl replied, "I don't know."
I said, "Well, could you tell me how many
lamps are in each bed?"
She said, "Yeah, hold on." (she went to count!) She came back with, "16".
My mouth dropped.
I ask, "Total?"
She said, "No, 16 on top and 16 on bottom. Why do you ask?"
I replied, "Well, because I'm a large woman and I want to know if I can fit comfortably in the beds."
She said, "Oh, yes, many of our customers are large, no problem."
I do NOT want my staff to ever have a conversation like that with a potential customer!
So, any suggestions would be greatly appreciated.
I know some people just have "it" and some don't, but are there any tools to use (I plan to get them certified)?