Nudebie ... two responses on your comment.
1. Many times I am out of the office when I respond to questions within Internet Forum. On this issue for example we have written procedures relating to the steps that Tech Support can provide. I guess I could just say nothing but believed that referring jlb1484 to the appropriate source of the
solution to their questions would be desirable.
2. With respect I believe the 1,281,118 characters that I have contributed (to date) to this forum over the last 5+ years may in fact give me the right to response as I see fit. You do not like my response ... press that BACK button.