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Old 02-23-2005, 03:45 PM   #16 (permalink)
TotalEclipse
 
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Join Date: Dec 24 2004
Location: Dallas
Age: 47
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Hey everyone...I could be wrong, but it looks like most of you think that you have to be small to provide good customer service, to remember their names and faces, to remember they just came home from vacation, etc. I would certainly hope that is not the case. We are getting to the lower 400s in tanner count per day right now, and we are able to recognize the majority of our tanners by name/face, remember small details that they share with us, etc. I completely agree with you that a good portion of the chains/franchises do lose that personal touch, but it is not the case with all big salons. Maybe it's because we're not a franchise....don't know...just wanted to add my .02

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[ This Message was edited by: TotalEclipse on 2005-02-24 21:26 ]
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