tanTALK - Tanning Salon Business Owners Community - View Single Post

brianbic · 02-07-2005, 05:04 AM

I think this question is for Andy. (please moderate if you think this might expose too much info)

We are new to Helios, and was wondering if anyone else has asked about why Helios sends the time out to the timer as soon as you sale the customer the tanning sales code? We've had it happen where we sold a tan (on sessions) and some one forgot to "End Sale"

Now obviously we're the salon owners, but we think there is a potential theft problem with how Helios handles this.

Is there any plans to possibly fix this issue to where the timer is only sent the time after the "End Sale"? We have not contacted Helios about this, should we? Now obviously if an employee done this, it would show up "on a report".

I'm not sure how this would affect a suspended sale too?

Also, concerning the timer functions. What about a button to clear the dirty bed(s) on a T-Max timer system?

Since switching to Helios we went from single 3A timers, to The Manager.

Several times a week an employee, or even owners have pushed the wrong buttons (wrong room), and reset someones session. I think that if Helios handled this it might lead to less problems, not to mention make the timer just a time display item.

We are new to this board, and have learned a lot from all of the previous posts! We have programmed the "tanreset" code in Helios, which was a great idea!

Thanks for your input.

02-07-2005, 05:04 AM	#1 (permalink)
brianbic Join Date: Feb 4 2005 Posts: 2 Rep Power: 0	I think this question is for Andy. (please moderate if you think this might expose too much info) We are new to Helios, and was wondering if anyone else has asked about why Helios sends the time out to the timer as soon as you sale the customer the tanning sales code? We've had it happen where we sold a tan (on sessions) and some one forgot to "End Sale" Now obviously we're the salon owners, but we think there is a potential theft problem with how Helios handles this. Is there any plans to possibly fix this issue to where the timer is only sent the time after the "End Sale"? We have not contacted Helios about this, should we? Now obviously if an employee done this, it would show up "on a report". I'm not sure how this would affect a suspended sale too? Also, concerning the timer functions. What about a button to clear the dirty bed(s) on a T-Max timer system? Since switching to Helios we went from single 3A timers, to The Manager. Several times a week an employee, or even owners have pushed the wrong buttons (wrong room), and reset someones session. I think that if Helios handled this it might lead to less problems, not to mention make the timer just a time display item. We are new to this board, and have learned a lot from all of the previous posts! We have programmed the "tanreset" code in Helios, which was a great idea! Thanks for your input.