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jordy · 01-13-2005, 09:06 PM

It seems I need more from Helios V11 than it can handle. You see my salon is full service including hair, nails, pedicures etc. as well as tanning. We opened last month in December and I'm finding out as we go along that what should be simple task's is impossible for Helios. Helios is markeded as a hair and tan software package. $40.00 a month and I'm in! Sounds great - We purchased all the bells and whistles from the cash drawer to the credit card scanner and Helios even talks to the Tmax, thats awsome! Well V11 is about 98% tanning and 2% hair. Am I the only one trying to do both? Lets say that you are at a restaraunt and your paying with a credit card. The service was great and you would like to leave a nice tip for your server. You give him/her your card and they return with a recipt and on it there is a spot for a tip. Try tipping a hairdresser with Helios. Customer gives me his card, I run it and hand it back. "Where do I leave the tip? he says." Ummm sorry about that. Let me run it again and sell you a tip on the sales code we had to make and then manually fix the books at the end of every day.

I sold a bottle of lotion today (You guessed it - on a credit card) She then changed her mind and wanted a more expensive one. No problem. Wrong. You can't do a return on a credit card and get a little recipt to give your customer that proves you credited back her card.
Hmmmmm. Okay, lets do an exchange and upgrade the product.

A hairdresser rings up a hair cut instead of a bang trim on a credit card. Return that one. Same as above but the trim is less than a cut. Trusty tech support has to call me back as usuall. "Oh a hair problem..... we'll hang on, no that's a credit card problem and the only one that can help you is gone for the day, I'll have him call you in the morning"
Next day I have to call again. I guess I have to print out a report, hide all the info I don't want to share except her credit return info and show it to her.
Why not just get that little recipt from my $300.00 recipt printer that shows a credit like EVERYBODY else?

I'm into this Helios thing a whole bunch of money and so far it's been a whole bunch of frustration.

Seems like everytime I turn around it's another big hassle or it can't be done!!

Maybe I'll try using the worthless manual I printed up from the PDF file on the disk or spend $348.00 and drive to AZ in Feb and get a room for $60.00 a night for two nights
and attend the training seminar but not untill my refund from the Denver class I couldn't make because of the snow storm gets back to me.

Thanks - just had to get that off my chest.

01-13-2005, 09:06 PM	#1 (permalink)
jordy Join Date: Dec 14 2004 Location: Salt Lake City, Utah Posts: 38 Rep Power: 0	It seems I need more from Helios V11 than it can handle. You see my salon is full service including hair, nails, pedicures etc. as well as tanning. We opened last month in December and I'm finding out as we go along that what should be simple task's is impossible for Helios. Helios is markeded as a hair and tan software package. $40.00 a month and I'm in! Sounds great - We purchased all the bells and whistles from the cash drawer to the credit card scanner and Helios even talks to the Tmax, thats awsome! Well V11 is about 98% tanning and 2% hair. Am I the only one trying to do both? Lets say that you are at a restaraunt and your paying with a credit card. The service was great and you would like to leave a nice tip for your server. You give him/her your card and they return with a recipt and on it there is a spot for a tip. Try tipping a hairdresser with Helios. Customer gives me his card, I run it and hand it back. "Where do I leave the tip? he says." Ummm sorry about that. Let me run it again and sell you a tip on the sales code we had to make and then manually fix the books at the end of every day. I sold a bottle of lotion today (You guessed it - on a credit card) She then changed her mind and wanted a more expensive one. No problem. Wrong. You can't do a return on a credit card and get a little recipt to give your customer that proves you credited back her card. Hmmmmm. Okay, lets do an exchange and upgrade the product. A hairdresser rings up a hair cut instead of a bang trim on a credit card. Return that one. Same as above but the trim is less than a cut. Trusty tech support has to call me back as usuall. "Oh a hair problem..... we'll hang on, no that's a credit card problem and the only one that can help you is gone for the day, I'll have him call you in the morning" Next day I have to call again. I guess I have to print out a report, hide all the info I don't want to share except her credit return info and show it to her. Why not just get that little recipt from my $300.00 recipt printer that shows a credit like EVERYBODY else? I'm into this Helios thing a whole bunch of money and so far it's been a whole bunch of frustration. Seems like everytime I turn around it's another big hassle or it can't be done!! Maybe I'll try using the worthless manual I printed up from the PDF file on the disk or spend $348.00 and drive to AZ in Feb and get a room for $60.00 a night for two nights and attend the training seminar but not untill my refund from the Denver class I couldn't make because of the snow storm gets back to me. Thanks - just had to get that off my chest.