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Andy · 01-17-2003, 10:30 AM

No Greg, you are not really doing anything wrong, if you wish to finalize the portion of the transaction involving tender first, and then put the client in the bed to maximize the available Delay time for the client.

Couple of thoughts for you to consider ...

Increase your start delay to give time to complete the tender portion of the transactions and include the Tanning Sales Code in your initial sales activity.

If you are using a Timer that does not involve Start Delay or have TMax set to infinite delay ... you can most certainly include the Tanning transaction before the F5 End Sale ... not recommending this, just not sure what brand of Timer Manager you are using.

Take a quick look at the Client number before you F5-End Sale ... after the screen clears ... Arrow up two times and enter that number and enter ... quicker than F2 Find Client by name if you (and/or you staff) are good at remembering numbers, this may be a quicker way of getting the client back up.

I have talk to Helios Development about this before ... I would like a way of totally completing the sale, including upgrade charge if appropriate ... with the actual activation of the bed having the possiblity of being "Suspended" and completed later ... THINK of busy season and how FANTASTIC that would be ... from the Suspended transactions you would then be able to edit if necessary and activate the bed.

The Suspended Session feature in V10 is almost useless, it does allow you to leave ONE transaction uncompleted (you could have run the Credit Card total and then do the actual F5 later when the Tanning transaction is proceeded) but does not provide the additional flexibility that many of my clients have been looking for.

Hope something above helps ...

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-01-17 10:31 ]

01-17-2003, 10:30 AM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	No Greg, you are not really doing anything wrong, if you wish to finalize the portion of the transaction involving tender first, and then put the client in the bed to maximize the available Delay time for the client. Couple of thoughts for you to consider ... Increase your start delay to give time to complete the tender portion of the transactions and include the Tanning Sales Code in your initial sales activity. If you are using a Timer that does not involve Start Delay or have TMax set to infinite delay ... you can most certainly include the Tanning transaction before the F5 End Sale ... not recommending this, just not sure what brand of Timer Manager you are using. Take a quick look at the Client number before you F5-End Sale ... after the screen clears ... Arrow up two times and enter that number and enter ... quicker than F2 Find Client by name if you (and/or you staff) are good at remembering numbers, this may be a quicker way of getting the client back up. I have talk to Helios Development about this before ... I would like a way of totally completing the sale, including upgrade charge if appropriate ... with the actual activation of the bed having the possiblity of being "Suspended" and completed later ... THINK of busy season and how FANTASTIC that would be ... from the Suspended transactions you would then be able to edit if necessary and activate the bed. The Suspended Session feature in V10 is almost useless, it does allow you to leave ONE transaction uncompleted (you could have run the Credit Card total and then do the actual F5 later when the Tanning transaction is proceeded) but does not provide the additional flexibility that many of my clients have been looking for. Hope something above helps ... _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-01-17 10:31 ]