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I asked Frank about it and this was his email to me:
Tara,
We have addressed it with the bottle guy.
Tell people to make sure that if a product isn't coming out easily, to look at the area where the lotion comes out.
Usually if a cap blows off it is because of residue in the plug, they squeeze so hard the pressure makes it pop out it is usually from going from hot area to cool area to hot are etc.
Frank Abaté
John Abaté International, Inc.
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