| I bought Helios 9.4 about 2 months ago. Before I purchased it Helios said they could convert my present data from ACCS software to Helios in a couple of days. When I was ready to convert data I sent tech support (via email)the data. They got back to me in 3 days after I inquired what was going on with conversion. There response was 6-8 weeks to convert data and they would need my ACCS software. I replied that this was not going to work and could they at least send me the client info sooner and I would manualy enter the rest of info. I have yet to hear back from them which has been almost 2 weeks. Andy came to my rescue and within hours had the data converted and all set up.
I want to thank him as Today I started using the helios software and everything is going smoothly.
Thanks again Andy
Lisa |