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Keep present customers happy and retain them for life. Life-long customers are the lifeline to your business.
Even though customer relationships are one of your salon's most valuable assets, they are often overlooked, in the battle to gain new and potenial customers. It is often easy to overlook the value the existing customer relationships hold to your business.
Let your employees know how much each customer is worth to your salon.
Reasons customers leave:
Move or Die 4%
other business friendship 5%
Competition 9%
service/product dissatisfaction 15%
No customer contact strategy 67%
(have contact with them)
Show your current customers you care, let them know that that they are the reason your business goes round. Keep them satisified at all times. Every customer counts!
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Christina
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