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I use the sign in sheet comes in handy....do you have softwear connected to a timer system or just manual wall timers?
I find that customers that swear they had a visit left can't do so when I have thier signature not just the time and date in a pc. They say "oh no your employee must have ACCIDENTALLY used my name I know I didn't come in on that day."
Just keep reminding them... They will eventually remember.
It is even more important to hav e a sign n sheet if you are on a card system of employees manually put customers in a bed.
Good luck And welcome to tantalk.
Mj
Have a great season!
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