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...complete the activities necessary for the operation and "still give good customer service. In other ventures we have found that even triple coverage "cannot provide the necessary service."... We have been in the retail industry for over 60 years. We understand the importance of customer service. Planning labor, if done correctly, will provide better customer service. I am confused about your comment "assembly line" Every activity requires time, including excellent customer service. If you don't budget labor accordingly you are either shorting the customer or shorting yourself. In both cases your business will end up on the short end of the stick.
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